Terms and Conditions

Terms Of Use

Summary

Fantastiklean.com reserves the right to make changes to any part of these Terms and Conditions without notice. These terms are the most updated and supersede any other issued. By ordering or engaging Fantastiklean service by telephone, e-mail, whatsapp, the client agrees to be bound by Fantastiklean’s terms and conditions. These terms & conditions (are given to the client prior to any works and it is the responsibility of the client to contact Fantastiklean should they have any issues in relation to these terms before work commences. Once work has commenced, it is accepted by the client that they have read & understood these terms & conditions in full, and that they have agreed to the quotation or estimate given and understand the outcome of the clean explained at such quotation or estimate, along with these terms & conditions

These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

GENERAL

All fragile and breakable items must be secured or removed by the client before cleaning. Heavy items will not be moved if it is considered unsafe due to health & safety reasons. Any items that are specifically required to be moved that are deemed heavy, must be emptied first by the client before we arrive for the works to be carried out. If this has not been carried out we will clean around the furniture. If the client insists that we move furniture that has not been emptied (and if it is safe to do so) this will be done at the clients own risk and out of goodwill. Furniture isn’t designed to be moved whilst full (added weight) and damage can occur i.e. buckling, twisting, legs breaking etc. Therefore Fantastiklean accept no responsibility should damage of any kind occur in this instance. Further, Fantastiklean reserves the right not to be responsible for:- cleaning job not complete due to the lack of hot water or power; third party (pets included) entering or present at the clients premises during the cleaning process, who causes re-soiling damage; wear or discolouring off fabric/fibres becoming more visible once soil has been removed; failing to remove old permanent stains that cannot be removed using standard carpet & upholstery cleaning processes, or odours re-activated from old spills/stains. Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. The Company will use its best efforts to provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.

Equipment

Fantastiklean will provide all cleaning material and equipment to perform the work specified by the client in a professional manner using every care to accomplish a satisfactory level of service. The client agrees to supply access to the work area, all hot water and power for the works to be carried out, failure to supply this may result in a cancellation fee of £80.00 to cover loss of work, which will then have to be rescheduled at a later date.

Pricing:

All orders are subject to a £80.00 minimum call out charge. Any prices seen on the website or marketing material is using guide prices only.

All estimates given prior to inspecting the job (either on the phone or email) without looking at the job are done so using our guide prices. Rooms are priced on the average room size of 16m2 and hall/stairs/landing 13 straight steps with a hallway of 2m2 and landing of 1m2.

Once the professional has evaluated the job can then recommend the method of cleaning and more accurate price based on the size, condition and cleaning requirements. Fantastiklean reserves the right to amend the initial quotation should the Client’s original requirements change or upon inspection of the property by us. All quotations are given by the Fantastiklean following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.

Any charges, such as the congestion charge, ultra low emission charge and parking charges will be added to the Client’s invoice unless a different agreement was made.

Add on services:

Whilst not every job is the same and requirements of cleaning a particular fabric or fibre is not the same. We will recommend add ons depending on the clients requirements and to produce best results. We have add-on services which include stain removal (chewing gum, urine stains, blood, paint, ,make up etc), Agitation machines, Sanitising agents, Odour Neatraliser, Steam Cleaning. These services may be subject to additional charges if required. The cost of these services vary on each job depending on the level required.

Stain Removal

Carpets/Upholstery:

Furnishings are not usually manufactured with the intention that it will need to be cleaned later. This means that there are times when furnishings can be cleaned in accordance with generally accepted industry standards, with due diligence and care, yet the appearance of such furnishings can be negatively affected. Because of the variables involved with the blends of fibres, soiling and environmental conditions that may exist, Fantastiklean cannot be held responsible for the following: Ageing or deterioration, migrating marks from back of fabrics, unstable dyes, deteriorated foam cushions, restoring white fabrics, urine contamination, finish or glaze loss, frayed piping or welting, broken zips, breakdown of fabric backing, shrinkage, removal of stains, browning, fading. water marking, yellowing, pre-existing wear & tear, loose frames/legs, nicked wood trim, loose or missing buttons.

Colours:

Loss of colour, change of colour or bleeding of colours (stable dyes) should not occur during professional cleaning as long as the proper cleaning system is used. Testing & inspection procedures will identify fabrics which could develop normal colour problems during cleaning. Special care cleaning systems will ensure the maximum soil removal possible without risk of colour damage.

Special Note:

Fibres/fabrics which become excessively soiled may not release all soil and stains without risk of damage to colours. Colour problems as well as stains may be hidden by excessive soil and only show up after soil is removed.

Cleanability Code:

Most fabrics have a care label attached to the frame under a seat cushion. These care instructions are for your guidance in the proper maintenance of the item. However, excessive soil or inadequate maintenance procedures may require a professional cleaning system other than that recommended. And will require your permission to do so. Any additional risks or limitations will be discussed for your approval prior to any work commencing and by agreeing to such work Fantastiklean will not be responsible for any damage caused whatsoever. Please note: Drying time/s can be 24 hours or more Fantastiklean will not be responsible for any occurrence resulting whilst drying.

Edgings/Seams:

All carpet edgings and seams should be correctly fitted in normal circumstances. It is the client’s responsibility therefore to ensure this is the case prior to cleaning. If any edgings or seams are not secure Fantastiklean will not accept any responsibility for any loose fibres/yarns subsequently becoming caught in any machinery and being pulling out due to this existing condition, or for any movement/parting of seems due to deterioration of carpet backing/glues/adhesive tapes.

Shrinkage: Wool Carpets or any Carpet

Shrinkage can occur when fibres/fabrics made up mostly of natural fibres (except Belgian wiltons – constructed of synthetic fibres Le. olefin with a natural backing) are exposed to moisture from accidents, maintenance spotting or non professional cleaning attempts. Fantastiklean will undertake to avoid any such shrinkage problems by identifying susceptible fabrics/fibres. However, movement/shrinkage can also occur due to poorly fitted/repaired/replaced carpets/seams/edgings. Subsequently Fantastiklean will not be responsible for any such movement or shrinkage, due to these existing problems.

Fabric/Leather Deterioration or any shrinkage on wool carpets the client is responsible for fully & no claim may be made against Fantastiklean whatsoever.

Fabrics exposed to heavy soil, heavy usage (children, pets etc), or strong light will eventually weaken and deteriorate. Fabrics made up of mostly natural fibres are most sensitive to these conditions

Fibre Protectors

Any protecting agents applied by Fantastikleanare done so according to the manufacturer’s instructions. They are not designed to give 100% protection but simply to assist in repelling moisture for a short period of time. There is no guarantee that they will stop any liquid from penetrating fibres and this is explained at the quotation stage and subsequently applied with the consent of the client knowing this fact. All protectors will wear out and lose their effectiveness and this must be taken into consideration when requesting it. Fantastiklean will not accept any responsibility for the product in what it can do and its limitations, and if there are any complaints/issues relating directly to the product then the client must contact the manufacturer directly in writing (details available on request).

Cancellation – All Services

The Client may cancel/reschedule a service by giving at least 24 hours notice. If Fantastiklean are notified less than 24hrs, a fee of £80.00 is due immediately from the client to cover loss of work. Fantastiklean reserves the right to charge a cancellation fee of up to 50% of the quoted price for the booked service. In the event that Fantastiklean travels to the clients address or job place on the designated day and the client or agreed acting person is not in, or Fantastiklean cannot gain entry to the property by arrangements made by the client, the client shall be liable for the cancellation fee (£80.00). We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives. Fantastiklean has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaner or cleaning team.

Payment:

The Client must make payment by cash or bank transfer before the cleaning operative leaves the Client’s premises. Upon occasion a cheque may be used as payment method, but this must be agreed before the clean takes place.An invoice will either be submitted straight away via email or whatsapp or posted (where services are not completely decided upon by the client). For commercial or contract clients a Strict 7 day term is applicable. For either domestic or commercial clients, failure to pay on time will result in a late payment surcharge of 10% of original quotation price per week until the account is settled in full. Minimum charge for any service is £80.00. All costs incurred by Fantastiklean in the pursuit of late payment will be added to the outstanding amount owed and invoiced monthly up to a capped maximum of £ 600.00 on domestic work/jobs. (Non-commercial or trade).

Claims:

In case of a complaint, Fantastiklean requires to be notified within 24 hours after completion of the cleaning work. No claims will be acceptable after this time. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge to the client. Fantastiklean may require entry to the location of the claim within 24 hours to correct the problem. The Company reserves the right to return a cleaner not more than once. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods. For a client to make a “100% Money back guarantee” claim they must raise any issues at the time of cleaning. The client accepts that it is not possible to remove all marks/stains from a carpet and no claim shall be valid for stains/marks that remain. The 100% money back guarantee is if you don’t see a difference, not if we don’t remove every stain.

The insurance policy will cover any accidental damages caused by an operative working on behalf of Fantastiklean. The client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle the client to no claim after the 24hr specified time or in the future. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company. The Company shall not be liable for any odours arising during and/or after cleaning when this is due to factors such as, lack of ventilation, and/or appropriate heating.